Track Your Order Here
To track the status of your order, please enter your order number and post code from your invoice below and click the 'Track Order' button.
5 States of Your Order
There are 5 possible states for your order; payment received, being processed, released to warehouse, being picked in our warehouse, or dispatched to our courier for delivery.
Thank you for placing your order, we accept all major credit cards, once the payment has been received your order will be confirmed and sent to our award-winning team to be processed.
Online security is very important to us so to ensure your details are kept safe we process all payments through our secure 256-bit portal provided by SagePay.
If you have any questions about your order or payment please do call us on 0333 003 1960 and we will be happy to help you.
Order Being Processed
Payment has been received and we have successfully received your order.
We take extra care to ensure your products are of the highest standard and all orders are processed by our efficient and state of the art software.
Your order is important to us because it is important to you.
Order to Warehouse
You order has been processed and has been sent to our warehouse where one of our dedicated operatives will collate your products.
There is nothing more annoying than a product not in stock so to help against this we have two 100,000 Sq Ft warehouses fully stocked and ready to dispatch throughout the year.
Order Being Picked
Within our huge warehouse your products will be organised and checked. All products are inspected to make sure they are correct and to ensure you receive them in perfect condition they are wrapped up securely ready to be picked up.
We employ highly trained warehouse operatives who know how to care for the products and guarantee you receive your order on time.
You order is being dispatched by one of our friendly fleet of dedicated drivers or via a first class national courier service - delivered direct to your door on the day you specified.
At Better Lights we pride ourselves on our service, however if you have any questions please do call us on 0333 003 1960.